Shipping Policy

At TGAMESTRONG, we aim to dispatch every order as quickly and carefully as possible. Please read our shipping policy before placing your order.

Order Processing

All orders are processed after payment confirmation.

Orders are usually processed and dispatched within 2–5 working days, depending on product availability and production status.

For made-to-order or limited-piece products, dispatch may take slightly longer. In such cases, customers will be informed if there is any delay.

Shipping Time

Once dispatched, delivery usually takes:

• Mumbai: 1–3 working days

• Metro cities: 3–6 working days

• Other locations in India: 5–8 working days

Delivery timelines may vary depending on the courier partner, location, public holidays, weather conditions, or other unexpected delays.

Shipping Charges

Shipping charges, if applicable, will be shown at checkout before payment.

TGAMESTRONG may offer free shipping during selected promotions or on selected orders.

Order Tracking

Once your order is shipped, tracking details will be shared with you via email, SMS, WhatsApp, or any available contact method provided at checkout.

Please allow some time for the tracking link to become active after dispatch.

Incorrect Address or Contact Details

Customers are responsible for entering the correct shipping address, phone number, and email address at checkout.

TGAMESTRONG will not be responsible for delays or failed deliveries caused by incorrect or incomplete address details.

If you notice an error in your address after placing the order, please contact us as soon as possible. We will try to update it before dispatch, but changes cannot be guaranteed once the order has been shipped.

Failed Delivery or RTO

If a delivery attempt fails due to the customer being unavailable, refusing the order, or providing incorrect details, the order may be returned to us by the courier partner.

In such cases, additional shipping charges may apply for re-shipping the order.

Damaged or Incorrect Product Received

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging.

Once verified, TGAMESTRONG will offer a suitable resolution.

Delays

TGAMESTRONG is not responsible for delays caused by courier companies, natural events, public holidays, strikes, lockdowns, or circumstances beyond our control.

However, we will assist customers in tracking and resolving delivery issues wherever possible.

Contact

For any shipping-related queries, please contact us:

Email: [Add your email here]
Instagram: [Add your Instagram handle here]
Website: tgamestrong.com